Gaya APA

Osterling, K, M, A, M. (2007). The kaizen event planner : achieving, rapid improvement in office, service, and technical environmets . : Productivity Press.

Gaya MLA

Osterling, Karen, Martin, And, Mike. "The kaizen event planner : achieving, rapid improvement in office, service, and technical environmets". : Productivity Press, 2007. Text.