Gaya APA

Rowe, L, G, J, C, A. (2008). Emotional intelligence for managing results in a diverse world : the hard truth about soft skills in the workplace . California: Davies-Black Publishing.

Gaya MLA

Rowe, Lee, Gardenswartz,, Jorge, Cherbosque,, Anita. "Emotional intelligence for managing results in a diverse world : the hard truth about soft skills in the workplace". California: Davies-Black Publishing, 2008. Text.