Gaya APA

Alaan, Y. (2016). Pengaruh service quality (tangible, emphaty, reliabilitity,responsiveness dan assurance) terhadap customer satisfaction: penelitian pada hotel serela Bandung (Vol.15, No.2, Mei 2016). : .

Gaya MLA

Alaan, Yunus. "Pengaruh service quality (tangible, emphaty, reliabilitity,responsiveness dan assurance) terhadap customer satisfaction: penelitian pada hotel serela Bandung". Vol.15, No.2, Mei 2016 : , 2016. Electronic Resource.