Gaya APA

Astuti, C, A, M, , B. (). The impact of fairness on service recovery to BRI bank customers satisfaction and loyalty on pemalang branch of Central Java . : UBAYA INTERNATIONAL ANNUAL SYMPOSIUM ON MANAGEMENT.

Gaya MLA

Astuti, Chandra, Arief, Mauriat, , Budi. "The impact of fairness on service recovery to BRI bank customers satisfaction and loyalty on pemalang branch of Central Java". : UBAYA INTERNATIONAL ANNUAL SYMPOSIUM ON MANAGEMENT, . Electronic Resource.