Gaya APA

Team, H, W, H, S, D, B. (2017). Excellent service : the secrets of building a service organization **APBD . Jakarta: Gramedia Pustaka Utama.

Gaya MLA

Team, Heria, Windasuri,, Hyacintha, Susanti,, Dan, BusinessGrowth. "Excellent service : the secrets of building a service organization **APBD". Jakarta: Gramedia Pustaka Utama, 2017. Text.