Gaya APA
Chandra, F, T, , G.
().
Service, quality & satisfaction
(
Ed. 3)
.
Yogyakarta:
Andi.
Gaya MLA
Chandra, Fandy, Tjiptono,, , Gregorius.
"Service, quality & satisfaction".
Ed. 3
Yogyakarta:
Andi,
.
Text.