Gaya APA
Fandy Tjiptono, Gregorius Chandra. ().
Service, quality & satisfaction (Ed. 3).
Yogyakarta:
Andi.
Gaya Chicago
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
.
Text.
Gaya MLA
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
.
Text.
Gaya Turabian
Fandy Tjiptono, Gregorius Chandra.
Service, quality & satisfaction.
Ed. 3
Yogyakarta:
Andi,
.
Print.